Paris, inner suburbs, and outer suburbs
We support teams in Paris and throughout the Île-de-France: Hauts-de-Seine, Seine-Saint-Denis, Val-de-Marne, Yvelines, Essonne, Val-d’Oise, and Seine-et-Marne. A mission can concern a single service or a shared process across multiple sites.
Initial scoping is done by video call. If the project requires it, our on-site team members will then visit your premises, anywhere in France, Brussels, and Madrid.
Automate handoffs between your teams
A process often slows down when transitioning from one service to another: sales, operations, administration, and management use different tools and permissions. The goal is to ensure consistent tracking without giving everyone access to all data.
From inbound inquiries to follow-up in the CRM
Automation can gather a request, verify necessary fields, forward it to the right contact, and prepare the next action. AI classification can help when the message is free-form; ambiguous cases are reviewed by a person.
From client file to validated proposal.
Authorised information is brought together to prepare a proposal or report. The version, responsible party, and validation stage remain identifiable. No sales-engaging transmissions are automated without approved rules.
From operational follow-up to reporting.
The indicators can be consolidated from multiple tools to minimize data duplication in dashboards. We define their source, update frequency, and data handling. These three scenarios are examples of application without claimed client results.
Integrate the existing before adding a new tool
Our support in AI automation for businesses start with your CRM, ERP, messaging, and current files. We check integration possibilities, access, and technical limitations before choosing the connections to build.
AI is reserved for steps where it adds real value: analysis, classification, synthesis, or text preparation. A deterministic rule is preferable for stable calculations or controls. Rights, logs, and fallback scenarios are part of the scope.
Depending on the need, a business software or portal can centralize tracking. TheB2B customer acquisition, the brand design, SEO, and GEO and the training are complementary expertise areas. If multiple priorities arise, the opportunity diagnostic allows for differentiation.
Scope, test, and measure your automation
Scoping sets a project owner, pilot users, and acceptance criteria. For a shared process, each step has a steward: who provides the data, who validates, and who handles exceptions. Necessary access is specified before development.
We build an initial version within a defined scope. Users test it on representative cases before expanding. Documentation, training, and maintenance procedures accompany the deployment.
To prepare the first exchange, gather an anonymized dossier if necessary, the list of your tools, the volume of treatments, and the challenges encountered. The budget and deadlines are established on a quote. Our guide on the return on investment of an automation helps distinguish between freed-up time, operational costs, and real savings.
Frequently Asked Questions
Do you support companies in the greater Paris area?
Yes. The scope covers the entire Île-de-France, including Yvelines, Essonne, Val-d’Oise, and Seine-et-Marne. We also work throughout France, in Brussels, and Madrid.
Can we work with Mellion remotely?
Yes. Initial scoping is done by video call, as well as demonstrations and follow-ups when appropriate for the project. Our on-site team members can then visit your premises if necessary.
Does your team already have a CRM or an ERP: should it be replaced?
Not necessarily. We first assess its configuration, access, and integration possibilities. Automation may link existing tools; a replacement is proposed only if the identified limitations justify it.
How do you maintain control over an AI assistant?
Scoping defines authorised data, authorised personnel, and actions requiring human validation. Ambiguous cases are directed to a responsible party; errors and usage costs are tracked after deployment.
Mellion supports your projects across France, Brussels, and Madrid with the expertise of Insight Group collective. Also find our support in AI automation in Lille and Hauts-de-France.